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Privacy Policy

The Burrendale Hotel, Country Club & Spa - Privacy Policy Our full name is The Burrendale Hotel Limited known as The Burrendale Hotel, Country Club & Spa. We will be the data controller in respect of any personal data you provide to us. This term “data controller” is a legal phrase used to describe a person or entity that controls the way personal data is used and processed. At the Burrendale Hotel, Country Club & Spa we understand that privacy is an important issue for visitors. We adhere to the Privacy Policy (the “Policy”) together with any disclaimers to set out the basis on which any personal data we collect from you or that you provide to us, or that is provided to us relating to you (“Data”) by any means will be processed. Please read the following carefully to understand our use of personal data. The following information is designed to help visitors understand what information we collect from you and how we handle and use the information after that. What information will we collect and hold about you? As a customer/potential customer of The Burrendale Hotel, Country Club & Spa we will ask you to provide us with certain personal information about you when you make an enquiry about our goods or services and/or when you purchase goods or services from us. This information may include: • Contact information such as your name, address, email address and telephone number. • Passport information for visitors from outside the UK. • Details of your car registration number. • Your date of birth. • Your photograph (for identification purposes only). • Financial information about you such as your bank account details or credit card information (when you actually book or join). • Details about your health and medical conditions. • Information collected through the use of closed circuit television systems. • Copies of correspondence. • All other Data which you ask us to process on your behalf, or which is necessary for us to process in order for us to fulfil our role as providing accommodation, gym, leisure, retail or food related services to you. • Also, when you access our website or wi-fi facilities, your device’s browser provides us with information such as your IP address, browser type, access time and referring URL which is collected and used to compile statistical data. This information may be used to help us to improve our website and the services we offer, and to offer services to you. Personal Information from Children We do not enter into contracts with children. Children can only become club members when a parent/legal guardian is also a club member. Should a parent/legal guardian wish a child to become a member, the child’s data will then be taken with the consent of the parent/legal guardian. Please note that these details are required to fulfil the performance of the contract. What we use your information for and what are our legal bases for doing so We use the personal information we hold about you for a number of different purposes, which we list below. Under data protection law we need to have a valid legal basis for using your personal information, we also set out below the legal bases which we will be relying upon. We will use the personal information we hold about you for the following reason: • To provide you with the goods/services you have purchased • To enforce our contract with you and inform you of any changes to the contract In both of these cases the legal basis that we will be relying upon to process your personal information will be because it is necessary for the performance of the contract between us. Failure to provide such information will prevent us from providing you with such goods and/or services. We will also use the personal information we hold about you for the following reasons: • To provide you with information about goods/services you have enquired about • To obtain feedback from you and provide ongoing customer service • To deal with any complaints In this case our legal basis for processing your personal information will be because the processing is in our legitimate interests, namely to provide you with a high level of service, resolve complaints and to promote our business, or in the case of credit checks to protect our financial position. We will also use the personal information we hold about you to comply with any regulatory requirements or applicable laws and our legal basis for doing so will be that it is necessary for us to comply with legal obligations to which we are subject. Who do we share your information with? From time to time we will need to share your information with other people and organisations. We will only do so where we have a legitimate legal basis for doing so and in compliance with our obligations under data protection laws. Your information may be disclosed to other organisations/individuals in the circumstances set out below: • Third-Party Service Providers: We use other companies and individuals to perform functions on our behalf. Examples include holding data, sending postal mail and e-mail, analysing data, providing marketing assistance, processing credit card payments, and providing customer service. Such providers will have access to personal information about you needed to perform those functions but may not use it for other purposes. • Sale of Business: We reserve the right to transfer information (including your personal data) to a third party in the event of a sale, merger, liquidation, receivership or transfer of all or substantially all of the assets of The Burrendale Hotel Limited, provided that the third party agrees to adhere to the terms of this Privacy Statement and provided that the third party only uses your personal data for the purposes that you provided it to us. You will be notified in the event of any such transfer and you will be afforded an opportunity to opt-out. • Protection of The Burrendale Hotel Limited and Others: We release account and other personal information when we believe release is appropriate to comply with the law; enforce or apply our terms and conditions and other agreements; or protect the rights, property, or safety of The Burrendale Hotel Limited, our users, or others. This includes exchanging information with other companies and organisations such as the Police, credit reference agencies, professional or regulatory bodies, insurance companies, debt collection and tracing agents for fraud protection, credit referencing and credit risk reduction. • Where we are legally obliged to do so, e.g. to comply with a court order. • To our professional advisers for example our lawyers or accountants when they need it to give us their professional advice. We do not transfer any of your personal data outside the European Economic Area. How long do we keep your information for? We retain personal information about you for the period necessary to fulfil the purposes outlined in this Statement, unless a longer retention period is required or permitted by applicable law. We will destroy your personal information as early as practicable and in a way that the information may not be restored or reconstructed. If printed on paper, the personal information will be destroyed in a secure manner, such as by cross-shredding and incinerating the paper documents, if saved in electronic form, the personal information will be destroyed by technical means to ensure the information may not be restored or reconstructed at a later time. Individual rights Data protection legislation provides individuals with a number of different rights in relation to their data. For example, you have the right to ask us whether we hold information about you and if so, to obtain certain details about that information and/or the information itself. Exercising this right is commonly known as a “subject access request”. Certain exemptions and conditions apply to this right. There are other rights which you also may be able to exercise (such as the right to have inaccurate personal data rectified, to object to the processing of personal data, to require the erasure of personal data or to have the processing of your personal data restricted as well as the right to have electronic data made portable). All these rights are subject to certain conditions and exemptions. To obtain further information about these rights please see the ICO website - www.ico.gov.uk. If you wish to exercise any of these rights please contact or advise us of changes to your personal details you can write to us at Privacy Team, Burrendale Hotel Ltd, 51 Castlewellan Road, Newcastle, Co. Down BT33 0JY. Where to get more information about your data protection rights The Information Commissioner’s Office (ICO) regulates data protection and privacy matters in the UK. They make a lot of information accessible on their website – www.ico.gov.uk. You can make a complaint to the ICO at any time about the way we use your information. However, we hope that you would consider raising any issue or complaint you have with us first. We will always do our very best to solve any problems you may have. External links The Burrendale Hotel, Country Club & Spa website may contain links to other sites. Please take note that The Burrendale Hotel, Country Club & Spa is not responsible for the privacy policies or practices of such other sites. We encourage users to be aware when they leave the site and to read the privacy statements of each and every site that collects personally identifiable information. This privacy statement applies solely to information collected by this site. Changes to The Burrendale Hotel, Country Club & Spa Privacy Policy The Burrendale Hotel, Country Club & Spa may, from time to time, make changes to this policy. We recommend that users of this site re-visit this privacy policy on occasion to learn of new privacy practices or changes to our policy.
Cookie Policy
Cancellation Policy

All deposits are non –refundable however, we can transfer the booking to an alternative date provided this is arranged more than 72 hours from the date you were due to arrive (Excluding public & bank holidays, where cancellation will result in forfeiture of your deposit). N.B transferring your original date may result in a change of rate. Non-arrival will result in the forfeiture of your deposit.

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Why Book With Us?

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Burrendale Hotel, Country Club & Spa

Book Your Stay

Why Book With Us?

Complimentary breakfast

When you book direct
Best Rate Guarantee

You wont find a better rate anywhere else!